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BINOUT Terms & Conditions 

Last updated: 9 September 2025

1. Introduction

BINOUT is a weekly bin placement and return service designed for residential households. By subscribing to our services, you agree to the terms and conditions outlined below. These terms form a legally binding agreement between you (the "Customer") and BINOUT Ltd ("BINOUT", "we", "us", "our").

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2. Definitions

  • Service: The scheduled placement and/or return of household bins in relation to local council collection days.

  • Collection Day: The scheduled bin collection day set by your local council.

  • Prepaid Period: The four-week block for which the customer has paid in advance.

  • Household: A single residential property or flat using the BINOUT service.

  • Bin Types: General waste, recycling, food waste, cardboard, or green bins.

3. Scope of Service

  • Bins will be placed at the curbside between 8:00am and 8:00pm the day before your scheduled collection day.

  • Bins will be returned to the designated area by 8:00pm on collection day, where possible.

  • We do not clean, empty, or maintain the bins.

  • The number of bins and frequency of service is based on your selected plan and payment tier.

4. Payment Terms

  • Our service is billed monthly in advance, covering a four-week period.

  • Pricing is as follows:

    • First bin: £2.50 per week

    • Each additional bin: £0.50 per week

    • Maximum cost per household: £4.00 to £5.00 per week (depending on plan)

  • Payments are processed via GoCardless direct debit.

  • Customers are required to maintain an active direct debit mandate.

  • If payment fails:

    • A gentle reminder will be issued in week 2

    • A final reminder will be issued in week 4

    • Service will be paused if no payment is received after the prepaid period ends.

5. Refund Policy

  • Refunds will only be issued for full unused weeks of service.

  • No refunds will be provided for:

    • Partial weeks

    • Missed collections due to customer inaccessibility (e.g. locked gates, loose dogs)

    • Holiday pauses (see Section 7)

  • If BINOUT cancels your service, a pro-rata refund will be issued for unused prepaid weeks.

6. Service Cancellation

  • Customers may cancel at any time before the next billing cycle.

  • BINOUT reserves the right to cancel service at any time, for any reason, without justification.

  • In such cases, a refund will be issued for unused weeks already paid for.

7. Holiday Pauses

  • Customers must notify BINOUT at least 48 hours in advance if they wish to pause service due to holidays.

  • No refunds will be issued for missed weeks unless notification is received in time.

  • We do not automatically pause service for school or public holidays.

8. Missed Collections & Disruptions

  • We are not liable for missed collections caused by:

    • Inaccessible bins (locked gates, vehicles blocking access, dogs loose in garden, etc.)

    • Incorrect bin left out

    • Road closures or construction works

    • Council strike action or bin collection cancellations

    • Severe weather events

  • If BINOUT fails to perform a scheduled collection/return due to our own error, we will:

    • Attempt a make-up visit within 24 hours, or

    • Issue a goodwill credit at our discretion.

9. Customer Responsibilities

  • Ensure that:

    • Bins are accessible on scheduled days

    • Gates or access points are unlocked

    • Pets are secured

    • Bin types match those agreed at signup

  • Notify BINOUT of any change in bin types or council collection day at least 48 hours in advance.

  • Keep your payment information up to date.

10. BINOUT Responsibilities

  • Carry out bin placement and return service as scheduled.

  • Communicate changes to service via email or SMS (where contact details provided).

  • Maintain public liability insurance and ensure safe handling of customer bins.

  • Store customer data in compliance with GDPR (see Section 12).

11. Service Stickers

  • Customers agree to BINOUT placing a small logo sticker with QR code on one of their bins.

  • The QR code links to the BINOUT website where users can access:

    • FAQs

    • Full Terms & Conditions

    • Refund & Privacy Policies

    • Complaint submission form

12. Data Protection (GDPR)

  • BINOUT collects customer data solely for the purposes of:

    • Service delivery

    • Direct debit processing

    • Customer support and communication

  • We do not sell or share your data with third parties.

  • All data is stored securely and processed in compliance with UK GDPR regulations.

13. Limitation of Liability

  • BINOUT will not be held liable for:

    • Missed collections beyond our control

    • Damage to bins caused by council collectors or third parties

    • Pest intrusion, spillages, or hygiene issues unrelated to our handling

  • Our total liability shall not exceed the total fees paid by the customer in the preceding 4 weeks.

14. Force Majeure

BINOUT shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to:

  • Extreme weather

  • Council collection strikes

  • Public health emergencies

  • Civil unrest, war, or terrorism

15. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be handled through the UK courts.

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